Shipping

Last Updated: 25/10/2024

At Zoltum, we are committed to delivering your order quickly and efficiently. Please review our Shipping Policy to understand delivery options, shipping times, and costs. For further assistance, contact us at [email protected] .

1. Processing Times

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Once processed, orders are dispatched to our fulfilment partners who handle the shipping and delivery.
  • Orders are not processed or shipped on weekends or UK public holidays.

2. Shipping Options & Delivery Times

  • Standard Shipping: 7-15 business days
  • Delivery times may vary depending on your location and any potential delays with our shipping partners.

Please note: Since we operate as a dropshipping business, items may ship from various international locations. This may affect delivery times based on customs and international shipping regulations.

3. Shipping Costs

  • UK Orders:
    • Standard Shipping: Free on orders over £400, otherwise £10.
  • International Orders: Calculated at checkout based on your location and shipping method chosen.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Tracking updates may take 1-3 days to appear. If you don’t see tracking details after this time, contact us at [email protected] .

5. Shipping Delays

  • Although we strive for timely delivery, there may be occasional delays due to customs, weather conditions, or other factors beyond our control.
  • If your order is delayed, please allow additional time and track your package using the provided tracking link. For further assistance, contact us.

6. Customs, Duties, and Taxes

  • UK Orders: No additional customs fees or import taxes apply to UK deliveries.
  • International Orders: Customers are responsible for any customs fees, import duties, or taxes applicable in their country. These fees are not included in our shipping rates and may vary by location.
  • Customs processing may also affect delivery times.

7. Lost or Missing Packages

  • If you believe your order is lost, please check the tracking information and confirm delivery status with the carrier.
  • For further assistance with missing packages, contact us at [email protected] . If an item is confirmed lost by the carrier, we will assist you in arranging a replacement or refund.

8. Incorrect or Incomplete Addresses

  • Please ensure your shipping address is correct at checkout. We are not responsible for deliveries to incorrect or incomplete addresses provided by customers.
  • If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before the item ships, though this cannot always be guaranteed.

9. Split Shipments

  • For multi-item orders, products may be shipped separately if they come from different suppliers. Each package will have its tracking information provided separately.

10. Restricted Shipping Areas

  • We currently ship to most countries; however, some regions may have restrictions or extended delivery times due to local regulations. If your location is affected, we will inform you during checkout or via email.

Thank you for choosing Zoltum! If you have any questions regarding our shipping policy, please reach out to us at [email protected] .