Return and Refund

Last Updated: 25/10/2024

Thank you for shopping with Zoltum. We want you to be fully satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and the steps required to make a return or request a refund. If you have any questions, feel free to contact our customer support team at [email protected] .

1. Eligibility for Returns

  • Items are eligible for return within 30 days of delivery.
  • To be eligible, items must be:
    • Unused, undamaged, and in their original packaging.
    • Accompanied by a receipt or proof of purchase.
  • Some items, such as personalized products, perishable goods, or final sale items, are not eligible for return.

2. Return Process

  • Step 1: To initiate a return, please contact our customer support team at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
  • Step 2: Our team will provide you with instructions and the return address. Please do not send your purchase back to the manufacturer or any address other than the one provided by our support team.
  • Step 3: Ship the item(s) back to the specified address, ensuring they are securely packaged. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • If approved, your refund will be processed within 7-10 business days and applied to your original payment method. Please allow up to [3-5 business days] for the transaction to reflect in your account, depending on your bank or payment provider.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, please first check with your bank or credit card company. Refund processing times can vary.
  • If you still haven’t received your refund after 10 business days, please contact us at [email protected] for further assistance.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] . Please note that exchanges are subject to stock availability.

6. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and your order number. We will arrange for a replacement or refund at no additional cost.

7. Return Shipping Costs

  • Customers are responsible for covering return shipping costs unless the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for returns lost in transit.

8. Non-Refundable Items

  • Gift Cards
  • Personalized Products
  • Perishable Goods
  • Items on Final Sale

9. International Returns (Outside the UK)

  • For international orders, please note that any customs fees, taxes, or import duties incurred are non-refundable. Return shipping costs remain the responsibility of the customer.
 

Thank you for choosing Zoltum. If you have further questions or require assistance, please contact us at [email protected] .