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Privacy & Cookies Policy
Last updated: 25/10/2024
We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect your data when you use our website, submit a quote request, or engage with our services.
Who We Are
Zoltum LTD (“we”, “us”, “our”) provides design consultancy services to clients across the UK. We act as the data controller for personal information collected through this website and our services.
What Data We Collect
We may collect the following information:
- Contact details (name, email, telephone number, organisation).
- Project details (site address, building type, drawings, and related documentation).
- Technical information (browser type, IP address, and cookies when you use our website).
How We Use Your Data
We use your data for:
- Preparing and issuing quotations.
- Communicating about your enquiry or project.
- Delivering services if instructed.
- Fulfilling our legal and regulatory obligations.
- Improving our website and services.
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract – where processing is necessary to provide a quotation or deliver our services.
- Legitimate Interests – where processing helps us improve our services and respond to enquiries.
- Consent – where you have agreed to optional communications or cookies.
How We Store & Share Your Data
- Data is stored securely on electronic systems and/or paper files with restricted access.
- We retain data only as long as necessary for the purposes collected, after which it will be securely deleted.
- We do not sell or trade your personal data. Data may be shared only with:
- Regulatory authorities (e.g. Local Authority or Building Control, if required for your project).
- Trusted consultants and subcontractors assisting with your project, under confidentiality agreements.
Cookies & Tracking Technologies
Our website uses cookies to:
- Ensure basic site functionality.
- Improve performance and user experience.
- Analyse website traffic.
Types of cookies we use:
- Essential cookies – required for the site to function (cannot be switched off).
- Analytical/performance cookies – help us measure traffic and usage.
- Functional cookies – remember your preferences.
When you first visit our website, you will be asked to accept or reject non-essential cookies. You can also adjust cookie settings in your browser at any time.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data.
- Request correction of inaccurate data.
- Request erasure of your data, where applicable.
- Object to or restrict processing.
- Data portability (receive your data in a structured, commonly used format).
To exercise any of these rights, please contact us at:
Email: [email protected]
Address: Zoltum Ltd, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Email: [email protected]
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.
