Privacy

Last Updated: 25/10/2024

Zoltum respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy. If you have questions, contact us at [email protected] .

1. Information We Collect

  • Personal Information: When you create an account, place an order, or sign up for our newsletter, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information.
  • Automatically Collected Information: We may collect certain information automatically, such as your IP address, browser type, device information, and usage data through cookies, analytics, and log files to help us improve our website.
  • Third-Party Data: Occasionally, we may collect information from third-party services (e.g., social media platforms) if you choose to interact with or connect your account with our website.

2. How We Use Your Information

  • Order Fulfilment: To process and fulfil orders, manage transactions, and provide updates on your order status.
  • Customer Service: To respond to inquiries, handle returns and refunds, and provide customer support.
  • Marketing and Communication: To send you promotional materials, newsletters, or special offers, if you have opted in to receive them.
  • Website Improvement: To analyse and enhance our website’s functionality, improve user experience, and personalize your shopping experience.
  • Security and Compliance: To safeguard against fraud, monitor website security, and comply with legal obligations and regulations.

3. Sharing Your Information

  • Service Providers: We share necessary information with third-party service providers (such as payment processors, shipping partners, and customer support platforms) to complete transactions and deliver services.
  • Legal Compliance: We may disclose information to comply with legal requirements, court orders, or government requests, or to protect our rights, property, or the safety of our users.
  • Business Transfers: In the event of a business merger, sale, or reorganization, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to collect information about how you use our website, enabling us to improve its functionality and provide a personalized experience.
  • Types of Cookies:
    • Essential Cookies: Necessary for basic website functionality.
    • Performance and Analytics Cookies: Help us understand and improve the performance of our website.
    • Advertising Cookies: Used to show relevant ads based on your browsing behaviour.

You may adjust your browser settings to refuse cookies. However, disabling cookies may impact your ability to use certain website features.

5. Data Security

  • We implement industry-standard security measures, such as encryption and access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
  • Although we strive to protect your information, please remember that no method of transmission over the Internet is completely secure.

6. Your Rights and Choices

  • Access and Correction: You have the right to access, update, or correct any personal information we hold about you.
  • Data Portability: Request a copy of the information you have provided to us in a structured, machine-readable format.
  • Withdraw Consent: You may withdraw your consent to receive marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
  • Data Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
  • To exercise any of these rights, please contact us at [email protected] .

7. Data Retention

  • We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, tax, or reporting obligations.
  • Once no longer needed, we securely delete or anonymize your data.

8. International Data Transfers

  • Your information may be transferred to and processed in countries outside of the UK. We ensure such transfers comply with data protection laws and maintain your privacy rights.

9. Third-Party Links

  • Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

10. Privacy of Children

  • Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will promptly delete it.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date.
  • We encourage you to review this page periodically to stay informed about our data protection practices.

12. Contact Us

  • If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at [email protected] .

Thank you for trusting Zoltum with your personal information. Your privacy and data security are our priorities.