Payment

Last Updated: 25/10/2024

Thank you for shopping with Zoltum. This Payment Policy outlines the accepted payment methods, payment terms, and related conditions for transactions made through our website. For questions or assistance, please contact us at [email protected] .

1. Accepted Payment Methods

  • We accept the following payment methods for purchases:
    • Credit/Debit Cards: Visa, MasterCard, American Express
    • Digital Wallets: PayPal, Apple Pay, Google Pay
    • Bank Transfers (if applicable): Please contact us for bank details.

Please note: All payments are processed in GBP (£). International customers are responsible for any currency conversion fees or international transaction fees their bank may impose.

2. Payment Security

  • All transactions are processed through secure and encrypted payment gateways to protect your personal and financial information.
  • We comply with industry-standard PCI-DSS (Payment Card Industry Data Security Standard) to maintain the highest level of security.

3. Payment Timing

  1. Immediate Payment: Payment is required in full at the time of purchase. Orders will not be processed until payment is confirmed.
  2. Order Processing: Once payment is verified, we will begin processing your order. Please allow 1-3 business days for order processing prior to dispatch.

4. Payment Verification

  • We reserve the right to request additional information to verify the authenticity of a payment if necessary.
  • Orders flagged for potential fraud may be delayed, and in some cases, cancelled, to ensure your security and prevent fraudulent activity.

5. Pricing and Currency

  • All prices on our website are listed in GBP (£)  unless otherwise specified.
  • Prices may fluctuate due to promotions, special offers, or currency exchange rates for international customers. We reserve the right to change prices at any time without prior notice.

6. Failed or Declined Payments

  • If a payment fails or is declined by your bank or payment provider, your order will not be processed. Please check with your bank for details regarding any failed transaction.
  • You may attempt to reprocess your payment or choose an alternative payment method to complete your order.

7. Refunds and Cancellations

  • Refunds are processed according to our Return and Refund Policy.
  • Approved refunds will be issued to the original payment method within 7-10 business days. Please allow additional time for your bank or payment provider to process the refund.
  • If you need to cancel an order, please contact us as soon as possible at [email protected] . We will do our best to accommodate cancellation requests before the order is processed or shipped.

8. Chargebacks and Disputes

  • If you dispute a charge with your bank or payment provider, please contact us first to resolve any issues. We are committed to addressing concerns and will work to resolve the matter promptly.
  • Unauthorized chargebacks may lead to the suspension of your account or refusal of future orders.

9. Billing Information

  • Please ensure that your billing information is accurate and matches the information registered with your bank or payment provider.
  • Orders may be delayed if the billing information provided does not match that on file with your payment method.

10. Taxes and Duties

  • UK Orders: No additional tax or duty is applied at checkout.
  • International Orders: Import duties, taxes, and additional charges may apply based on your country’s regulations. These charges are not included in the purchase price and are the responsibility of the customer upon delivery.

11. Contact Us

  • For questions regarding our Payment Policy or assistance with a transaction, please contact us at [email protected] .

Thank you for shopping with Zoltum! We appreciate your business.