Last Updated: 25/10/2024
At Zoltum, we aim to provide a seamless shopping experience. We understand that sometimes, orders may need to be cancelled. This policy outlines the terms for cancellations, including eligible timeframes and conditions. For further assistance, please contact us at [email protected] .
1. Order Cancellation Eligibility
- Orders may be cancelled within 24 hours of placement to qualify for a full refund. After this timeframe, your order may already be in processing with our suppliers and may not be eligible for cancellation.
- To request a cancellation, please email us promptly at [email protected] with your order number and cancellation request.
2. Processing of Cancellation Requests
- If the order has not yet been processed: We will confirm the cancellation via email and issue a full refund to your original payment method within 5-7 business days.
- If the order has already been processed or shipped: Unfortunately, cancellations are no longer possible once an order has entered the fulfilment or shipping process. In this case, please refer to our Return and Refund Policy for instructions on how to return the product after receipt.
3. Late Cancellations
- Orders placed more than 24 hours prior may not be eligible for cancellation due to our processing and shipping schedules with our fulfilment partners.
- If your order is not eligible for cancellation, you can initiate a return after the item is delivered following our Return and Refund Policy.
4. Non-Cancellable Items
- Certain items may not be eligible for cancellation once the order is placed. These include:
- Custom or personalized products
- Final sale or clearance items
- Any restrictions will be clearly stated in the product description. For further questions, please contact us before placing an order.
5. Refunds for Cancelled Orders
- For cancelled orders eligible for refunds, refunds are processed to the original payment method. Please allow 5-7 business days for the refund to appear, depending on your bank or payment provider.
- If there are any delays in processing your refund, we will notify you and keep you updated on the progress.
6. Modifications to Orders
- If you need to make changes to your order (such as updating the shipping address or modifying product selections), please contact us within 24 hours of placing the order.
- We will do our best to accommodate modification requests, but once the order has been processed, changes cannot be made.
7. How to Request a Cancellation
- To request a cancellation, please email us at [email protected] with:
- Your Order Number
- The reason for cancellation
- We will respond to your request within 1 business day with confirmation of eligibility and next steps.
8. Contact Us
- If you have questions about this Cancellation Policy or need assistance, please contact us at [email protected] . Our customer service team is here to help.
Thank you for choosing Zoltum. We are committed to ensuring a smooth shopping experience and are here to assist you with any order inquiries.